SERVICE DEPARTMENT

Our Location

Faulkner BMW
1530 Manheim Pike
Lancaster, PA 17601

Service: 717-485-1788

Service Hours

Service

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

Complimentary Pick-Up and Delivery
Complimentary Pick-Up and Delivery

Complimentary Pick‑Up and Delivery for BMW maintenance and repair at BMW of Lancaster within 100 miles. Advance scheduling required. Subject to availability. See Faulkner BMW of Lancaster for full details.

BMW Oil Change Plan
BMW Oil Change Plan

3 years prepaid for $249, starting at 60 months or 60,000 miles.

BMW Oil Change Plan (3 years) includes oil and oil filter changes for three years including labor for $249.00 plus taxes and disposal fees where applicable. Maximum 2 oil changes per contract year. The need for included services are prompted by the vehicle’s Condition Based Service (CBS) system. For nonCBS vehicles, annual low-mileage oil changes are included as outlined in your BMW Maintenance Booklet. Available for all BMW vehicles that have reached 60 months or 60,000 miles but have not yet exceeded 240 months / 20 years and have no current Ultimate Care+ coverage. Plan is also available for purchase for vehicles that have reached at least 54 months and are currently covered by the BMW Ultimate Care Scheduled or BMW Ultimate Care+ 2 coverage. All work must be performed by an authorized BMW Center. All work is carried out by BMW Trained Technicians using Original BMW Parts, which come with a two-year unlimited mileage limited warranty. Please see your authorized BMW Center and https://www.bmwusaservice.com/ultimatecare for additional details. BMW Oil Change Plan (3 years) is only available at participating dealers. Not available in Delaware, Wisconsin, Florida, or New Hampshire

Meet Our Service Staff

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(717) 381-4587
SERVICE ADVISOR
JESSE JONES
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717-381-4612
SERVICE ADVISOR
STEPH DULL
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717-381-4611
SERVICE ADVISOR
DONOVAN GREEN
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717-381-4613
SERVICE ADVISOR
CHRISTOPHER OAKES
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LOANER VEHICLE COORDINATOR
KOLEMAN HOFFMAN
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717-381-4616
INTERNAL SERVICE ADVISOR
AMY ROSE
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BMW WARRANY ADMIN
KATE CRISAMORE
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SHOP FOREMAN
MIKE WALLER
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ASSISTANT SHOP FOREMAN
BRIAN SALTZGIVER
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BMW TECHNICIAN
BRETT ALSPAUGH
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BMW TECHNICIAN
MATT LEHMAN
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BMW TECHNICIAN
NICK TUMMINO
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BMW TECHNICIAN
SHAWN DICKASON
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BMW TECHNICIAN
JOE HICKS
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BMW TECHNICIAN
FRANK KIRK
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BMW TECHNICIAN
RYAN MCNULTY
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SERVICE TECHNICIAN
JAMES MAGILL
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BMW TECHNICIAN
PETER ASHBEY
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BMW TECHNICIAN
BRIAN GIPE
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BMW TECHNICIAN
CHANCELLOR LEHMAN
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BMW TECHNICIAN
DAVID QUINN
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BMW TECHNICIAN
MATTHEW OPPERMAN
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BMW TECHNICIAN
RICARDO RODRIGUEZ
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BMW RECONDITIONING TECHNICIAN
JESSE STOUFFER
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BMW RECONDITIONING TECHNICIAN
JOHN WEIMER
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BMW RECONDITIONING TECHNICIAN
THOMAS BROWN
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SERVICE VALET AND GREETING

Contact Information

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Great customer service. Jesse was kind enough to squeeze me in for an appt. Much appreciated as I was traveling later that day and was concerned about safety. It was a loose cable causing the car to lose power, probably happened at the plant. Liked the video capturing the work done plus...

- Kathleen Glover

I needed to order a tow bolt for my 2007 BMW and the Parts Department was very helpful. They didn't have the part in stock, so once the part arrived in 2 days, they gave me a call to go and pick it up. Now that's great customer service!

- Nicole Kratz

Sales experience was outstanding, and everyone there was super helpful!

- Mike Brutko

Jonathan Hoxworth and the entire Faulkner team did an outstanding job. It’s a first class operation across the board.

- Joe Kleiner

They were fast and efficient, great customer service, they will work with you as best they can. 10/10 recommend

- Edward Cotton

I had a great experience with Faulkner BMW Very friendly and helpful people. I Highly recommend them

- PAH

Excellent experience. Called on the phone, as I live 45 minutes away. Worked out the details, showed up and test drove and signed papers. Great customer service.

- Kelly Miller

Had a great experience. Everyone was kind and it was a smooth bye. Kyle my sales man was great

- Joseph D'Angelo

If you’re looking for experts this is the only place you should go. They go above and beyond to make the owner aware of any and all issues and maintenance recommendations.

- Joe Okonski

This will be my 4Th car purchased from the Faulkner group. I've always found this family of dealerships exceptionally professional, courteous, honest and very competitively priced. This time was no different! Rob, Tyler, Christine and Riley were all just so easy and very nice to deal with in the...

- richard lewisy junior

Excellent buying experience from top to bottom! I came in from out of town and was in and out of the dealership in about two hours. They gave me great value on my trade, handed me the keys and sent me on a hassle free test drive, and provided me with great financing. No hidden fees, no market...

- KARIM LANNAMAN

Still great! Top class place, service and team. Welcoming, friendly and professional. I loved how transparent they were on the service and needs of my car. Yes, this is a higher end brand, but even with that some brands miss the "customer experience", here Brett was a rock star

- Laurencio Ronquillo

Well my experience was a good one. i was met by an associate who was nice, helpful and knowledgeable in helping me get the information i needed and to get to where i needed to be so that my vehicle could be serviced and taken care of in a reasonable and timely manner so that i could get my vehicle...

- William Boyer

As a college student, taking my car to service during the weekend amidst all of my classes and extracurriculars is not the most convenient thing on my to-do list. Faulkner BMW was incredibly organized, communicative, and friendly which made this task a lot less stressful. I appreciated how all of...

- Bryn Fitchett

I had been such a loyal customer to another car dealership, so I was very hesitant to switch. However, Seth Lewis did an amazing job of being welcoming without being too pushy. I told him the features of my car, and he was able to come through on all the features—and at an amazing price. Seth...

- Amber Sessoms
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