Customer Testimonials
Bryan and Bret made our BMW experience out of this world. Their knowledge and passion for the brand was inspiring. Having them get us into our Bluestone Metallic 2021 430i convertible was truly amazing. This is our first BMW, but it won’t be our last. Faulkner BMW of Lancaster is where we will be going!
I was a little disappointed in the beginning since my check engine light came on again after recently taking it out of their shop from it being fixed two times, I was a little bit over the top with my first bad review and I apologized. I brought my vehicle in again for them to look at and they found a small problem , where the oil filter was, But it was fixed in about 20 minutes and my check engine light remains off which I am very happy about. I'm crossing my fingers and praying this light doesn't come ...
We had another wonderful experience picking up our 2019 X3 from Faulkner BMW! Since this was our third car we have bought from Tommie, he knows what we want and don’t want from the dealership which expedited the transaction. The gentleman doing the paperwork could not have been nicer as well. Bret, the BMW “Genius” was busy but still had time to point out the important functions for the drive home. Since I was coming back for a clear coating procedure, I told him we’d get together for a more thorough instruction session. The only time we had to ...
They did an excellent job on my vehicle. I had low tire pressure on one of my rear tires; the service advisor arranged to have my car picked up at work, arranged to get one of the tires covered by my insurance (Ethos), and then sent me a loaner vehicle because the tires would not be in until the next day. I felt everything was handled very professionally, and quickly. I was very pleased.
What an amazing experience from start to finish, and I wasn't even buying new. I found the Audi A6 of my dreams, and I couldn't be happier. Rob Howry took great care of us, and was a consummate professional from start to finish, and a great guy. Everyone I dealt with was top-notch. I would definitely buy from Faulkner BMW of Lancaster again.
I took my 3 series in thinking it was just the battery that needed to be replaced, it turned out the fuel pump and head gasket were bad. The service department did their research and found that my vehicle has an extended warranty on it. They fixed the issues with my vehicle quickly while also providing with a courtesy vehicle while the repairs were done. I especially appreciated how kind the were even though my BMW isn't brand new and wasn't purchased at their dealership. This was by far the best experience I've had with any dealership.
Searched for BMW, found Faulkner on-line they had the car we wanted, we drove 2.5 hours to get there. The car was everything they promised. It was worth the drive, I would definitely come back when my lease is over to purchase another new car. From the sales to the final bank transaction, the entire staff was great to work with! Very helpful, knowledgeable, accommodating it was worth the trip, they now have a new BMW family member!
Jonathan had the experience of product and current warranty and service options that were conversational in nature. I did not feel I was being "sold" on anything- He did however point out some available services attributed to the Faulkner dealership. And I have used the loaner car program as well as the vehicle pick up program which helps schedule services around my time constraints. The service department is responsive and communications are professional and prompt. It also helps hen everyone, I mean everyone's attitude is positive and welcoming, from the person that holds the door greeting you ...
My service calls are always pleasant and I am informed of progress and offered a loaner car given adequate lead time. I recommend Faulkner and Brandon for their excellent service and quality repairs .
I drove 3.5 hours from Pittsburgh to purchase a used car from them. Overall, the sales service was much better than my local dealership. The car is amazing. Price was fair. Staff was very friendly and knowledgeable. They made a long distance transaction easy. Would defiantly do business with them again. I wish I was closer to their dealership to get the car serviced there as well.
Stellar Customer Service - from sales to service. We purchased our first BMW from Faulkner in 2000. Over the years, Rob Howry has always worked with us to find just the right car... at the right price. We have our cars serviced at Faulkner also. The service department works around our schedules, picks up and delivers our cars, notifies us of costs prior to completion of work and always delivers the cars when promised. The cars are returned in spotless condition and the work is always completed correctly the first time. When our Z4 had a steering column issue, Faulkner went ...
Relatively new to Lancaster, I had heard many of my friends, neighbors and coworkers praise the Faulkner BMW dealership and staff. When the time came to trade in a Japanese luxury sport sedan, I spent quite a while researching cars and dealerships, test driving several brands and interacting with a wide variety of sales people. I am delighted with my new 328, pleased with the entire shopping experience at Faulkner, and impressed with the time and attention Rob and Tommy gave to us during one of the busiest weekends of the year.
Knowing that we would be shopping around for best price, Greg took the time to let us test drive the car we were interested a few times, and then assured us that he would win our business. We did find a great price at another dealership, but without sharing that price with Greg, he beat our best offer and then made sure we also got the additional rebate from BMW. He has followed up since our purchase to insure that everything was as it should be. We would highly recommend Greg and the dealership to any of our friends!
Tom and Jonathan are great ambassadors for Faulkner. Professional, knowledgeable, helpful, courteous. Considering a purchase and changing my business from another BMW dealer to Faulkner
This is my 6th BMW. I came to Faulkner due to the conistent professionalism and attentiveness of the staff. Specifically, Rob Howry has been terrific in helping me find the right car for both me and my wife. Helping me find the right car can be challenging, but Rob patiently focuses on understanding what I am looking for instead of making a quick sale. He follows up on a regular basis to make sure both my wife and I are satisfied. Ricky Wood has also been very helpful and last year he even helped me find a Nissan for my ...
My experience with Faulkner BMW and Greg in particular, has been an very good one. The right amount of attention, without being pushy, deep knowledge of the cars sold and his efforts to get the right car for you, Last but not least, combined with hassle free 'real life' pricing of cars and trade-ins make it enjoyable to do business here.
In the past five years I have purchased 5 new vehicles from varying manufacturers. Each time, the process was grueling, rushed, and my wife and I did not feel valued as a customer. I must say that the entire process at Faulkner BMW was great. We did not feel at any point that we were being rushed into a purchase. We felt that we were being helped to find the perfect vehicle, on our terms. Raymond treated us kindly (as well as the rest of the staff), fit us in to Faulkner’s busy schedule, took the time to show us ...
Greg is a true asset to your company. The first time I had met him was on the side of the road in my 2009 328xi. He thought that I was having trouble as he was driving by and stopped to assist, when in reality I was on my phone looking at the internet for something. 🙂 was I remembered him and his willingness to stop just because I was in a BMW, the brand that he truly believes in and sales. I happened to be in a pretty brutal car accident involving my 328xi and an 18 wheeler. Unfortunately, I lost that ...
I was looking for a specific model that was hard to find. Rob located one for me and gave me a great deal on it. He is very knowledgeable, helpful and great to work with. This is my 2nd purchase from him and Faulkner. LOVE my car!
Just bought my CPO 535xi and Jonathan, Brian and Kim were a total pleasure to work with. The process went very smoothly and communication was always quick. Jonathan treated my delivery like a brand new delivery and it was extremely knowledgeable. Great organization with great people. Thank you! John Calcao
As soon as my family and I walked on the lot we were greeted warmly by Jonathan and the Faulkner BMW dealership. We were shown around the lot and given a very thorough explanation of all the cars, their features, and pricing options. Jonathan has a vast knowledge of everything BMW, so after informing him of what type of car I wanted he recommended the 335ix coupe. After test driving the 2012 335ix coupe model I knew that this was the perfect car for me. The pricing was negotiated and then came the paperwork. The paperwork took a very short amount ...
this is a great dealer, great team work. Sale team are very knowlege and very helpfull.i will buy another bmw at this dealer. thanks everyone. again great team.
I have never in my life had a better dealer experience. I've bought a few luxury cars at different dealerships in different cities. I've even bought from different BMW dealers and none can hold a candle to the service I received from Breanna in the internet department and my eventual Client Advisor, Greg Schaub. They both went above and beyond in helping us find the exact right car for us. Greg did everything he could, including staying late, to make sure we were happy and taken care of. I never want to buy another car anywhere else ever ...
It was an excellent experience from the start. Greg was extremely willing to show my wife and I a car that we felt would meet our needs. I had an Audi prior to this and wasn't sure if I wanted the same car this time. I went to Faulkner to look and Greg's ability to listen and be patient while I made the decision was noteworthy. almost 4 weeks later I made a decision. The process related to working with finance, getting the paperwork done, and showing the car at the end was amazing! Efficient and effective for a ...
Rob gave us such a good deal on a new Diesel X5 that we didn't need to look anywhere else. I have purchased 6 BMWs over the years from Rob and Faulkner and have always gotten great service!
Faulkner BMW bent over backwards to make me happy as a customer. Definitely recommend Jonathan. Special thanks to Mike Strohmetz for all of his hard work and effort in the process.
Faulkner BMW is the best automobile sales and service company I have experienced since buying my first car 48 years ago. I have owned seven BMWs, one bought on sight in Munich and the other six from Faulkner. Jonathan, Brandon, and Mark have been an outstanding support team and are more like family friends than corporate personalities. Thanks for the years of great memories and superb BMW performance! Aubrey Vance Renfroe, EdS Colonel, USAF (Ret) President Renfroe Associates International
Extremely professional and overall great experience. Raymond is detail oriented, always follows-up after the sale (sometimes well over a year). Would not use any other dealership in PA!
Outstanding! Faulkner BMW in Lancaster, PA is a real world example of a dealership that performs identically to the autos they sell- Excellent. I have developed my opinion about Faulkner BMW by having purchased/serviced four cars over the past 15 years. Everyone I have encountered at the dealership is courteous, inspired to assist and very attentive. The sales staff possesses best-in-class knowledge about the automobiles they offer. They take the time to truly understand what you need in order to provide a vehicle you will be thrilled to own. The service team is splendid. The way they manage service appointments ...
Greg Schaub was so great to work with when buying my 2012 X3. There was a problem with the car, evidently in the way it was programmed, which caused the battery to go dead about a month after we bought it. It was quite a situation and Ricky Wood made it right with a lot of effort on the part of Faulkner's. We are very impressed with this dealership.
I have been perfectly satisfied with my experience with Faulkner BMW, and this impression has majorly been influenced by salesman Greg Schaub. This was my first BMW purchase, a certified pre-owned 2006 325i. At the start, I was looking for a previous generation (E46) sedan, based on preference and cost considerations. The difficult part of my search was the fact that I was set on getting a manual transmission, which is harder than I thought it would be in a BMW 3-Series. Mr. Schaub was very patient and professional with me as we worked through the search process. Along the way, ...
Best car buying experience I ever had and I’ve been buying cars for 43 years. Our Client Advisor (Rob Howry ) was very knowledgeable, helpful and friendly. Our previous three BMW’S were purchased in York County, but after this experience Faulkner BMW in Lancaster is our BMW dealership for both service and future sales.
Very knowledgeable, very helpful. Great customer service. Would recommend the to anyone. Wonderful dealership. Made the transaction quick and simple. I love my new 650i.
After looking at a couple of cars online, my husband scheduled an appt at Faulkner BMW. We wanted to test drive a 300 series and a few hours later drove home in my new car! It was very nice to work with Raymond. He is very knowledgable and professional. We didn't feel any pressure to buy. Overall it was a wonderful experience!
Having dealt with several BMW dealerships over many years no one has come close to the level of professionalism and customer service that I experienced at Faulkner BMW. Highly knowledgeable, customer oriented, efficient, and genuine are terms that all come to mind. All of this in a new facility that is smartly designed and not overdone. I can't wait for my next visit.
Great sales person. I have purchased 6 BMW's in the past 4 years from Rob. I live in the Philadelphia area. Great new location.
I brought my pre-owned 5 series into Faulkner for routine service and left with a new 3 series. Greg helped me find a car that suited my personality and needs much more than the 5 series. I've had nothing but a positive experience during my dealings with those at Faulkner. Great service staff and sales staff - no pressure sales, no games, no nonsense. I will absolutely continue my relationship and recommend others. Thanks Greg!
Raymond was great in helping me with selecting the color options on my new X3. I was not able to see the color I wanted but he assured me it would be great. He also encouraged me to take advantage of the performance delivery experience which was awesome.
The experience with Faulkner BMW was outstanding. I would absolutely recommend them to anyone looking for a new car. The sales agent (Raymond) was knowledgeable and professional. Great experience!
Great service Very friendly staff The car was ready for me when i got there everything was fast and professional received multiple follow up call and emails thank you
Faulkner BMW is the most professional dealership I have ever done business with. Raymond Carrington worked with me to meet all my needs in purchasing my 4th BMW - a new 328. I would highly recommend the dealership and Raymond.
I found this car listed on the Internet and decided to go check it out. From the moment I stepped onto the dealership grounds, I was not pressured, as with most dealerships. I immediately fell in love with the car, but there were some things that needed to be fixed before I would commit 100% to purchase. Raymond C. made sure I was taken care of, as was the car. When I came back, all of the things asked for were done and I proceeded with the purchase. Every step of the way I felt like a valued customer. Once we ...
They are focused on your needs from the moment you arrive. Their goal is to put you into a New, CPO, or used BMW. The total expierence from vehicle selection, negotiations,financial, to pick-up and delivery is seamless. Tom C
Awesome service and sales advice. Makes buying cars a breeze. This is my 4th vehicle I've bought from the dealership. The sales consultant (Rob) works hard to find out exactly what I want and need in a vehicle so he doesn't wast my time with cars that don't fit. He goes right to what I like, with all the "extra's".
This is my second purchase from Faulkner. I drive from Bethany Beach, Delaware (about 3 hours one way) to do business with them, and Greg Schaub is the reason! He recently helped me facilitate a birthday surprise for my wife, a 2011 BMW X3. He even got me a bow to put on it, and the surprise would have not been possible without his help. We met Greg for the first time a few months ago over an internet transaction. We were a bit skeptical buying a car site unseen and driving so far, but it is well worth it. Faulkner delivers ...
We live in Maryland so before driving to PA, I received a quote first from the online Sales Mgr. Tom Hilliker.. He assured me that the car I was interested in and the price he quoted would be honored. Everyone we encountered was very professional and made the sales process very enjoyable. I would definitely recommend this dealership and would consider driving to PA to buy another vehicle from them in the future.
Thought I would never buy a car from them! However after looking for weeks for a new car my wife said lets at least look at Faulkner BMW. All I can say is my wife was right! I first ask for and old friend Rob Howery was told he is off today but Raymond could help you. He did an outstanding JOB and I came Back to meet Robert Howery the next day as I hadremembered he is an outstanding BMW sales person his Knowledge is unmatched and he still acts like a pro and even though I knew Rob ...
The salesman was great! Stopped in to look and he called me to make me aware of a new special. I ended up buying a different car. Sales manager worked with us to finalize the deal. I live my 2011 BMW 328CIC. I will return to this dealership for maintenance, other car needs and highly recommend them!
We bought 4 BMW's from the store in Reading, PA, approximately 1.5 miles from our home. After being treated very poorly and having awful service, we decided to try Faulkner BMW in Lancaster, PA, approximately 30 mi;;es from our home. We have now purchased three cars in three years and have found Faulkner to be as good as the local store was bad. We were treated very faily on trade-ins on our new vehicles and the Service Department is excellent. We would refer Anyone to deal with Faulkner BMW. They have exceeded expectations in all ways.
Wonderful. Raymond and Cary were the sales people that we worked with. Drove up from DC to buy a wagon last summer and they still call about every three months to make sure everything is OK. Totally worth the trip and I would totally recommend heading up to the dealership!
John Hoxwerth did an excellent job for me. No nonsense approach to fulfilling my request. Will work with him in the future. Dealership is hard to find and slightly inconvenient for me, but problem solved by promise to pick up car for service appointments.
I had a very positive experience ordering and purchasing my new car through Jonathan Hoxworth and would highly recommend him and the dealership. I also love the car!
Here are the five reasons we continue to buy vehicles from Faulkner BMW: Employees are Positively Responsive - at all levels Service Management always meets or exceeds expectations There is never an arguement when there's a problem ... there's only an effort to give 110% service to resolve the problem Esprit'de Corp is not a a saying at Faulkner... it's a way of doing bueiness. It's always a pleasure to deal with Faulkner personnel.
6/9/11- After having had difficulty locating the exact CPO vehicle (BMW 128i with NAV) that I wanted in New Jersey, I found it on Faulkner's website. It was reasonably priced and I also had an excellent trade that would be a part of this deal. I made an on line inquiry about this car and Jonathan Hoxworth was the Faulkner sales rep assigned to handle my inquiry. Jonathan handled everything extraordinarily well and all negotiations were done by e mail and some phone contact. We agreed upon a fair price and I made the 2 hour trip to Lancaster to ...
We drove 4 hours one way to pick up our vehicle, and it was well worth it! Moments after making the internet inquiry I was contacted by Tom Hilliker in the internet sales department. His customer service was excellent and he immediately directed me to Greg Schaub, the best car salesmen I have ever worked with (And I go through a car every two years, so I have met quite a few). The transaction was made verbally over the phone in a matter of minutes, and one week later we drove home in our amazing new ride. Faulkner not only delivered ...
Upon entering the dealership we were greeted and introduced to the product. Went for a lengthy test drive to get a feel for the car on the curvy back roads and then hit the bypass to what it could do on the open road. Every detail was shown and explained to make the decision easier since we were comparing to another make of vehicle. Since the purchase it is like we have a whole new family, when you stop by nothing is too much and the follow up is tremendous. Great job team.
This was the most pleasant, easiest transaction I have ever had involving a vehicle. My wife and I were so pleased with the laid back attitude of all the employees. No pressure, just the facts, the deal was great; my wife rated their coffee #1 🙂 The only way they could have made the deal sweeter is if they had given me the car. I am completely satisfied with the dealership and love the car.
My wife and I recently purchased a '08 328xi. We could not have been more pleased with the staff and the purchasing process. Faulkner had none of the pretense that we have experienced in other BMW dealerships. Tom's attention to detail in managing the process was superb. Jonathan, our client advisor, was friendly, knowledgeable and patient in showing us all the details of the car. Jason handled the business transaction smoothly and quickly. And Matt was helpful in negotiating with us via phone, as we were coming from several hours away to purchase the car. All of our expectations were ...
Even though we've moved to Wyomissing, I still drive to Faulkner for service. They always treat you like you matter. I had a new 2007 BMW 328i that I had purchased there, but when my lease was up, I purchased a 2004 325Ci privately - but will continue to service at Faulkner. They didn't make it an issue that my car was not purchased there when calling to set up service; I was still treated with total courtesy and given a 2011 BMW to drive for the day while my car was in. Not purchasing there, I would have been happy ...
My husband and I live approximately 90 miles from Faulkner BMW. While visiting Lancaster on 19 February 2011, we decided to stop by and, as a result of the excellent customer service skills and knowledge from our salesperson, Greg Schaub, my husband purchased a 2000 BMW Z3 ///M. Over the last month, my husband has had many questions about the Z3 (interior noise, wheels, decals) as well as questions for other new BMWs (performance, purchasing vs. leasing, European delivery). Greg Schaub has gone, in both of our opinions, above and beyond the call of duty. He has answered every question we have asked in ...
Rob and Tom made the purchase experience very simple. With a few short emails and two phone conversations the deal was finalized. When picking up the vehicle, all the paperwork was complete within 20 minutes of arrival. The car was well detailed and Rob took the time to explain all the features. Great Job!
Team was outstanding and though I have more then a few dealerships closer to my house, (including the one closest which I did visit) I by far enjoyed my experience at Faulkner BMW. I would definitely recommend them to friends and family and return to them if given the opportunity.
I basically did all my homework on my computer. My first contact was by phone with Tom Hilliker. He was very friendly, courteous, and fun to work with. Tom worked hard for me and we came up with the best price of all the dealers I contacted. The second person I worked with was Johanathan Hoxworth. This was also by phone. He like Tom extremely easy to do business with and immensely knowledgeable and helpful. We completed our transaction over the phone and the first time I saw the dealership was when I picked up my car. All my paperwork ...
I initally contacted the dealership to discuss a vehicle I was interested in. My first impression of the dealership is that they were very responsive to my contacts and invited me to come visit the dealership. The dealership was very responsive and patient as I was not able to conclude the transaction immediately. I purchased the vehicle and the contact and follow up has been outstanding!
I was very impressed with the manner in which this dealership went about their business, making me feel at home and dealing with me without any pressure to purchase. The dealership negotiated in good faith, in a non-confrontational, extremely fair and reasonable manner. The staff did a terrific job of getting the car turned around so quickly (4 hours from the time I set foot in the dealership, and it was a Saturday!). This was a certified pre-owned automobile and I felt that they dealt with me as though I was purchasing a brand new vehicle. No pressure to purchase extended ...
The buying experience was fantastic! From the first call speaking with Tom Hilliker to my Client Advisor Rob Howry and the Business Manager Jason Logue. I cannot imagine a better overall experience in making this purchase. The group effort made the process professional, expedient and exceeded every expectation. I will make certain I tell my fellow BMW owners and associates about the experience. Well done! George Lutz
Great sales experience. They worked very had to get me a vehicle from another dealership. They did not have the vehicle I wanted in stock. The price was great and the deal was outstanding. I would highly recommend this dealership and especially Jonathan in sales.
Great experience with this dealer. I ordered my BMW from the factory and received it 10/7/09 When you go there, definitely make sure you talk to Jonathan in sales. He will hook you up with any information you want right away and if he doesn't have it, he will definitely find it in a minimum of time. He must have spent a total of like 12 hours with me over the course of 2 weeks just so i could nitpick options and even took the time to search the east coast for a car like the one i wanted to order so ...
What I think is the best dealership in Central Pennsylvania. I've never had a problem with the service department at this dealer. Always prompt, friendly, and accurate service. I had a blemish in the rear window of my X5 when I bought it, and they had it in the shop within a week and gave me a Z4 as a loaner. <br>Sales have been excellent as well. My family usually deals with Rob Howry, and we find he's been able to offer excellent deals on any BMW model. The dealership is in a good location, ...
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