Rating: 4 - I did get a response from Brandon Gentile (Service Director) and after he explained that BMW has his hands tied by only providing new parts. It makes it hard for me to pick on this dealership. I think a little more training may be required for the staff. But Brandon was very apologetic about what was said and he explained that it would be addressed. So in retrospect I guess I should have addressed concerns with him first. At least I did get a call from the dealer which does tell me they care.Not one of the better, have an older car with an interesting problem. Called to make an appointment and the car had to be towed, service person was nice. service person advised me that the fee would be $125.00 to hook it to the computer. Next day I get a call that additional time is needed to diagnose problem so it would be an additional $125- to 250.00. Well the next phone call it get is that it's the main computer of the car and that would be $2000.00 to replace and an additional $500.00 because BMW makes the computer VIN specific and it would need to match. Seems like a whole lot of monies for a car that is a 2002. So I had it towed back to the house to find out that there are companies that repair the computers for about $ 300.00 total plus a little shipping for the parts and it to be returned. When I mentioned that to the customer service lady she said YEA GOOD LUCK WITH THAT. It also seems very snooty in this dealership and now understand why my friends no longer support this dealership.
Rating: 5 - I have always said, business is a machine that is dying to breakdown, and it does. How one deals with these breakdowns sets themselves apart from the competition. Faulkner is an A1 Class act. While I experienced a few bumps in the road during the sales process my sales person and my business manager did a stellar job in rectifying and smoothing out the challenges. Knowing that if something goes awry and I have the results-oriented go-to-person(s) gives me confidence for all future purposes. Kudos to the Faulkner including sales, financial and GM. Thanks
Rating: 5 - Really appreciate the laid-back approach here. After I viewed my car the first time, my husband and I went to a different Faulkner dealership to look at one more car. The salesman was so aggressive, he stood in the way of us closing our car doors to try and persuade us until we actually had to tell him directly to let us leave. We finally left and I told my husband to drive straight back to Faulkner BMW so that I could buy my Miata and never have to deal with a salesman like that again. So a big thanks to Jonathan for not pushing my buttons! Oh and the car is fantastic too!
Rating: 5 - We had an excellent experience when purchasing our new vehicle at Faulkner BMW, Lancaster. We so much appreciate their professionalism, courtesy and knowledge through this process. We are very much enjoying our vehicle. Thank you greatly to Rob, Tommie and Tyler for all your help!
Rating: 5 - The BEST BMW service is here at FAULKNER BMW. I’ve taken my vehicle to other places and have never receive the respect and courtesy that this place has to offer. I honestly will never go back to any other places in NJ. The two hour drive is worth the professionalism that I’ve consistently experience here. Thank you Faulkner BMW for your quality service. Your staff is great!
Rating: 4 -
Rating: 5 - Took a while for the 430 to get here but it was worth the wait.Rob follow it for us all the way
Leave Us A Review