I am usually apprehensive about walking into a car dealership and dealing with sales individuals simply because past experiences have not been great. However from the time I made contact with Matt over the phone and met and dealt with he and Joe, my experience was great. They both took time to listen to my needs, met those needs, and ensured me I would have a great experience in dealing with them. Professional, patience and knowledgeable are words that come to mind when describing these individuals and the dealership. Thank you for a great car buying experience! -Judith R. Harrisburg, PA
We have bought cars from different places over the years, and Faulkner is by far the best dealership we have worked with, both for purchasing and for getting servicing. Jonathan Hoxworth has been great with our purchases, in conjunction with Ricky Wood the General Manager. The service department, particularly Richard, are exceptional. We have also had excellent service from the body shop. We will only buy BMW and only use Faulkner. We always recommend them when we have the opportunityy. -Dennis E. Lebanon, PA
For many years I wanted to do business w/ Faulkner BMW but never received a valued welcome. I purchased many Acura’s from '90-'2005. This experience has been truly exceptional. Greg Schaub, Brian Zipko and Jason Logue are people that clearly make an organization a winner. -Mark C. Lancaster, PA
The dealership won the day for me. Your people were outstanding to deal with. Even though we had a problem with the final paperwork taking so long, everyone was wonderful about it. The dealership stood out among the 7 BMW dealerships that I dealt with. You did things over the internet, by email and by phone. You were respectful of my time and responsive to all my needs. Jonathan Hoxworth is a wonderful sales person. - Cathy T. : Hockessin, DE
My husband & I were very set on Autohaus, but your dealership has topped them. John assured us that you would outdo them, and you have. service dept. is very important to us. we are very particular about our vehicles and have made your service department aware of it. the first experience has been a good one, so I hope the future is the same. thank you, -Susan W.
Please continue to provide customers with this excellence sales experience. The entire Faulkner Team was excellent and professional! I sincerely appreciate it and my new BMW is living up to its reputation! Many thanks for everything. -Yvette J.-W.: Bel Air MD
I just would like to thank the staff at Faulkner BMW for the respect and courtesy with which they treated myself and my parents. It was truly a wonderful experience and I know we will be back! -Stephanie L. (Lancaster, PA)
Felt the whole experience of the purchase with stress free. I would say that when you are making this type of $$$ amount purchase it should be the way you are doing it at your dealership. It was the first time I had fun buying a car. –Carol R. York,PA
Our experience with Faulkner BMW over the years has always been a good one. The service group (Mark Ludwig and the techs), I have always felt was a cut above the rest. over the years, we bought four BMW 3 series CPO cars from Faulkner BMW. A 1991 328i Coupe, a 2000 328Ci, 2000 328i Sedan, and now a 2007 328Xi Coupe. Our ultimate dream is to be able to take European Delivery at the BMW Welt. Thanks for making Faulkner BMW the best deal after looking at West German BMW, Sun Motor Cars BMW, Towson BMW, Northwest BMW, and Apple BMW. –Larry K. Ephrata, PA
The sales team stayed late after close of business on a working day to accommodate my work schedule. They even contacted my insurance to notify the new purchase and trade-in. Service is exceptional! -Shiva M. Westchester, PA
All of you did such a wonderful job and the sales person who handled my project couldn't have been nicer as well as so well informed as to the workings of the car .My only regret is that your dealership isn't in Pittsburgh ! Also you have a very good web site . Many thanks and have a great Holilday! – E. Keely
This was our first BMW purchase and the experience was AWESOME. We will definately will by another BMW from Faulkner! – C. K. Jamieson
You seem to have a good team working at Faulkner BMW. We found everyone we dealt with friendly. Jason Logue, our client advisor did an excellent job answering all our questions and made the transaction a positive experience. –J. S. Bensley
Raymond was an exceptional sales person. Very professional, and very friendly. I visited Otto's BMW in West Chester and was not impressed with their dealership. Car purchases are usually an unpleasant experience, but Raymond attended to our every need. My next BMW purchase will be at Faulkner. - A.J. Mettley
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